International business & strategic management assignment - 1

International business & strategic management - Assignment Example The Danish political system focuses on increasing international security and stability, which will be essential in handling the demands and expectations of the international investors. Denmark has a population of 5.6 million with a GDP of $211.9 billion per annum. In addition, the region has approximately $37,900 income per capita with an inflation rate of 0.8 percent. Similarly, the nation has an unemployment rate of 7.1 percent and the FDI inflow of $2.1 billion (Denmark, 2015). Denmark is one of the global nations with low-context culture, which is essential in determination of the consumer behaviour. For instance, in Denmark, rules are important while knowledge is publicly accessible. In addition, message is delivered best verbally in comparison to non-verbal attribute. Technology continues to shape operations and transactions by business entities. In the banking industry in Denmark, technology plays a critical role in the automation of the operations. For instance, banking industry provides online and mobile banking and the private investment in accordance with the needs of the target audiences. Denmark focuses on the promotion of environmental protection mechanisms and strategies in the midst of global warming or climate change. This makes it essential for the internal and international investors to focus on the adoption of environmental CSR programs and strategies for protection and conservation of the environment. Denmark legal system focuses on the illustration of critical regulations and rules for the opening of retail banking. It is the obligation of the internal and international investors to adopt and comply with such regulations. Prior to 2015, South Africa had one of the most stable political systems in the world. In addition, the political policies and regulations provide the perfect platform for the growth and

E-retailing and logistics Essay Example | Topics and Well Written Essays - 1000 words

E-retailing and logistics - Essay Example One has to invest in the progress of a first class virtual catalogue in order to really be successful in e-commerce. Like a mail catalogue, a virtual catalogue presents pictures as well as information regarding the products, as well as offers a way for clients to place orders. Although in place of posting the catalogue to the client, the client moves towards the catalogue by visiting the businesss website. Virtual catalogues have a number of diverse benefits as compared to customary mailed ones. The nature of a website makes it convenient and easy to demonstrate the product in a range of choices and to take account of added product information that there might not be space for in a mail catalogue. In addition, contrasting a mail catalogue, virtual catalogues can be simply transformed to include or eliminate products and to renew product accessibility information (Jelassi & Enders, p. 19, 2008). Business’s website as well as virtual catalogue will just be as successful as the number of traffic or prospective clientele that pay visits to the website. One has to look at the opportunity of publicity on search engines such as Google and Yahoo in order to raise traffic. For the most part, search engines sell space for advertisements that will come into sight next to or around the listing of websites that appear when an internet user types in a word or phrase to search for. During the accurate situations, these advertisements can be a best method to direct individuals who possibly may have a curiosity in the product displayed on the company’s website (Chen, p. 97, 2004). A further method to raise traffic is to publish links to business’s website on other high traffic websites. For either a payment or a mutual linking contract, other companies may be ready to incorporate an advertisement for one’s business on their website. Despite the fact that it is very doubtful that one will influence the competition to chip in in this sort of deal, it is very possible to

The importance of after sales services in small companies

The importance of after sales services in small companies Abstract This dissertation deals with the role of after sales service in the operations of small companies in the capital goods sector. After sales service is an important area of modern day business and is important for both buyers and sellers of goods. Whilst buyers require after sales service to ensure the maintenance and operations of their purchased items, sellers provide after sales service for customer satisfaction and enhancement of competitive advantage. Small companies however find it difficult to provide high quality after sales service because of constraints in areas of workforce availability and finance. This dissertation deals with the area of after sales service and its applicability to a small organisation dealing in capital goods. The research, conducted with the use of quantitative and qualitative methods, reveals that the area continues to be a matter of concern that needs to be resolved urgently by managements of small companies to ensure their growth and competitive advantage. This dissertation aims to investigate the issue of after sales service and its importance to sellers and customers of manufactured goods as also the ways in which it can be used by organisations to improve their growth and profitability. After sales service represents the activities conducted by organisations to provide services to the customer in respect of products and services after the conclusion of the sales deal, the payment of money and the handing over of the product or commencement of services (Bundschuh Dezvane, 2003, p 116). Business firms in the past were content to provide goods to customers without any obligation to attend to their needs after the conclusion of contracts and the handing over of goods (Bundschuh Dezvane, 2003, p 116). The responsibility of sellers in such circumstances ended with the delivery of their products and customers were responsible for maintenance and utilisation of products after buying them (Bundschuh Dezvane, 2003, p 116). Such concepts have however altered radically over the course of the last century and manufacturers and service providers realise the need to provide relevant and appropriate services to their customers after the completion of sales (Lele, 1997, p 141). Modern day customers expect various types of services from organisations after they purchase products and services from them. Much of this development has come about on account of the change in the structure of goods and services in modern day economies (Lele, 1997, p 141). With the bulk of trade in the past being on account of agricultural goods, customers were required to purchase agricultural products from farmers or traders and inspect such products for freshness and longevity, and were responsible for storing them properly in order to avoid spoilage. Such practices were also due to the easy verifiability of the quality of agricultural products (Lele, 1997, p 141). With the proportion of agricultural products coming down steadily in the basket of goods and services of nations across the world, customers now spend significantly greater proportions of their incomes on various types of products and services, about which they know little, and thus depend upon suppliers for product and service quality as also for satisfaction of their needs (Lele, 1997, p 141). Their dependence upon their sellers for appropriate services continues much after the time of purchase of goods. The role of after sales service is steadily increasing in the operations of small and large companies (Levitt, 1983, p 87). Driven by the need to satisfy their customers, improve their image, strengthen their brands and enhance their competitive advantage, organisations now treat after sales service, not just as an important operational function but also as a critical marketing tool in their quest for growth and expansion (Levitt, 1983, p 87). 1.2. Definition of Problem Whilst the role of after sales service is steadily growing in both production and service sectors and is required by modern day consumers, its provisioning on the part of organisations is associated with a number of problems and challenges. After sales service, in the case of many products, has to essentially be provided at the premises of the customers. They have to furthermore be provided by specialised and skilled people who are aware of the nature of products and services and have the ability to correct mistakes in supply, as well as malfunctions in products and services (Gaiardelli, et al, 2005, p 236).The provisioning of such after sales services becomes especially onerous for small companies that work in limited markets and have restricted sales, comparatively low accruals and tight cash flows (Miragliotta, 2003, p 158). Such problems are compounded in the capital goods sectors for suppliers of capital machinery, like boilers and turbines, which whilst being complicated in nature are also installed in distant areas (Miragliotta, 2003, p 158). Whilst the modern day market is governed by customers, who insist on high quality after sales service and are ready to take their business elsewhere if their demands are not met, the provisioning of such services becomes extremely difficult for organisations engaged in manufacture and sale of capital goods, especially if they are small in size. 1.3. Purpose of Study The purpose of this dissertation is to investigate the relevance and role of after sales service in small and medium sized suppliers of capital equipment, both from the perspectives of the sellers and of the buyers. The aims and objectives of the assignment are thus as under. To examine the role of after sales service for suppliers of capital goods like boilers and turbines for small organisations. To understand the relevance and importance of after sales service for consumers of such equipment. To understand the ways in which after sales service can improve the growth and performance of small companies engaged in the supply of capital goods like boilers and turbines. 1.4. Benefits of Study The findings and results of this dissertation are particularly important because little research has been conducted in the area until now. A preliminary search of information on the subject in the physical and online domain reveals that the majority of conducted research concerns products like cars and cell phones and services like call centres. The issue of after sales service is however important for the products like the ones taken up in the course of this dissertation, even though they may not have public appeal, like automobiles or cell phones, or do not belong to a controversial and debated sector like call centres. Small organisations have specific disadvantages in providing after sales service, which in turn hurts their competitiveness in comparison to larger organisations. The findings of this study will provide useful information on a lesser known area of industry. Its findings should be of interest to academics and experts in areas of manufacture and marketing, small business owners, purchasing professionals, and students of management, engineering and marketing. 1.5. Structure This dissertation is arranged in sequential sections, which deal with a review of existing literature on the issue, the research methodology, the data, findings and analysis, and conclusions. The bibliography of information sources used in the course of the dissertation is provided at the end of the study, followed by the appendices. 2. Literature Review 2.1. After Sales Service After sales services constitute the various facilities and services provided by manufacturers and sellers of items to their customers after the completion of sale and purchase transactions (Lele, 1997, p 142). Whilst after sales service in the area of consumables like food, soft drinks or items like soap and tooth paste is simple and essentially concern the replacement of items that are found to be defective, such services become complex for consumer goods and capital items like televisions, refrigerators and washing machines, or engines, turbines and boilers, which are used by their buyers for varying periods of time (Lele, 1997, p 142). Manufacturers of these items provide a range of after sales services in the form of guarantees, warranties, free and paid replacement of parts, advice on maintenance and operations of these items, and periodic checkups (Gaiardelli, et al, 2005, p 238). The provisioning of such after sales services helps buyers to make optimal use of their purchased items, keep them in good condition and increase their operational longevity (Gaiardelli, et al, 2005, p 238). Apart from facilitating customers to use products in the best possible manner and the longest possible time, after sales service helps in keeping such products in good condition and in ensuring their resale value (Gaiardelli, et al, 2005, p 238). Many organisations, especially in the sector of automobiles and white goods offer buyback facilities to customers who are able to sell such goods back to company agencies and avail of exchange or other offers (Gaiardelli, et al, 2005, p 238). After sales service is becoming an increasingly important function in most business organisations and all organisations, irrespective of their size, are making efforts to provide high quality and appropriate after sales service to their customers (Gaiardelli, et al, 2005, p 238). All suppliers of capital goods have complex and detailed after sales service facilities that are formulated with great care (Gaiardelli, et al, 2005, p 238). 2.2. Role of After Sales Service for Manufacturing and Selling Organisations Levitt, (1983, p 88), states that manufacturers and retailers of consumer and capital goods cannot think that their interaction with customers ends with the sale of their products. They are required to provide their clients with a range of after sales services by way of warranties, installation packages, maintenance and repair services, availability of spare parts for long periods of time, (even after the discontinuation of product lines), technical advice in various operational areas, and options for exchange and upgrading of products. The provisioning of after sales service facilities has been steadily growing over the last few decades on account of a number of reasons (Bundschuh Dezvane, 2003, p 119). Experts feel that the rapid growth of after sales services has been driven by local and global competition. The contemporary period is distinguished by intense competition in the market place (Bundschuh Dezvane, 2003, p 119). Such competition has grown exponentially on account of causes like economic liberalisation, technological advances, globalisation and the emergence of good quality but low cost production and service centres in Asia, East Europe and Latin America (Bundschuh Dezvane, 2003, p 119). The growing intensification of competition among businesses in all areas of activity has spurred manufacturers and sellers to improve and enhance their engagement with customers in different ways (Bundschuh Dezvane, 2003, p 119). After sales service not only fulfils the need of customers but also allows organisatio ns to stay in touch with their customers long after the occurrence of commercial exchanges (Bundschuh Dezvane, 2003, p 119). Such opportunities enable companies to satisfy various types of customer needs, improve customer loyalty and influence customers to engage in repeat purchases, develop market goodwill and provide word of mouth recommendations (Bundschuh Dezvane, 2003, p 119). Apart from driving customer satisfaction and influencing repeat purchases and market goodwill, after sales services provide organisations with attractive and profitable revenue streams (Gaiardelli, et al, 2005, p 239). After sales service includes the supply of spares and the engagement of yearly maintenance contracts that are put in place after the expiry of free warranty periods. Most industries price their spares well (Gaiardelli, et al, 2005, p 239). The sales of these spares constitute an attractive and profitable revenues stream for organisations and enhance their operational and financial performance (Gaiardelli, et al, 2005, p 239). Maintenance contracts are also priced in such a manner that they cover the cost of maintenance and provide organisations with surpluses. The supply of spares and maintenance services has now become an important component of organisational sales, cash flows and profitability (Gaiardelli, et al, 2005, p 239). Steadily growing customer requirements and the increasing sophistication of products plays an important role in the knowledge and expertise of business firms (Frambach, et al, 1997, p 341). Many companies use feedback from their after sales operations to improve their knowledge of products, product performance, product inadequacies and product faults (Frambach, et al, 1997, p 341). Such information helps them significantly to improve the quality and capacity of their products, reduce product defects and introduce product improvements. It helps companies to improve the overall quality of their product offerings, improve their RD efforts and enhance their competitive advantage (Frambach, et al, 1997, p 341). 2.3. After Sales Service in Small Organisations The immediately preceding section deals with the various advantages that offering of high quality and extensive after sales services can give to organisations (Brun, et al, 2004, p 172). Whilst the provisioning of after sales service can help organisations to (a) improve their market share and sales, (b) increase their profitability, (c) improve their product knowledge, (d) help their research and development activities, and (e) enhance their competitive advantage, the capacity to offer such services entails significant outlays on expenditure and manpower that is often beyond the resources of small organisations (Brun, et al, 2004, p 172). Organisations that provide after sales services are required to develop after sales service teams that are distinct and separate from members of production and maintenance departments (Brun, et al, 2004, p 172). The members of after sales service teams are required to have extensive product knowledge and good people management and customer relation ship skills. Such people have to be chosen with care, treated with sensitivity and remunerated well (Brun, et al, 2004, p 172). The development and maintenance of an after sales service team involves substantial expenses. Small companies that provide capital equipment often have customers spread across regions and in distant geographic locations (Cohen Whang, 1997, p 535). The need to attend to such customers involves extensive travelling for employees engaged in after sales service functions. Such travel not only reduces the effective time available with employees to attend to other customers but also involves substantial travelling costs (Cohen Whang, 1997, p 535). The supply of essential spares is an integral component of after sales service. Whilst the cost of such spares is by and large recovered after expiry of official warranty periods, organisations are required to keep a large range of such spares in their inventories (Gaiardelli, et al, 2005, p 259). Many of such spares are not manufactured in house but are bought out or manufactured by other contractors. The need to keep sufficient stocks of materials, many of which are not used for long periods of time, is an expensive proposition and companies have to bear, not only the strain on cash resources in obtaining these items but also the costs of obsolescence and holding of inventory (Gaiardelli, et al, 2005, p 259). It needs to be recognised that small organisations are restricted by the size of their operations, the availability of cash flows and availability of employees. New organisations furthermore have many clients within warranty periods and have to provide after sales services free of charge. Whilst the needs for such companies to offer high quality after sales service is imperative on account of competitive pressures, the development of facilities to do so imposes substantial financial burdens (Miragliotta, et al, 2003, p 160). Many small companies are known to engage in cost cutting in this area, especially so in times of recession or sluggish sales (Miragliotta, et al, 2003, p 160). Such measures are primarily adopted out of compulsion and lack of necessary resources but result in customer dissatisfaction and adverse consequences, not just in terms of loss of market reputation, customer sales and profitability, but also by way of penalties and legal action for breach of after sales service obligations with customers (Miragliotta, et al, 2003, p 160). 2.4. Research Questions The research question for this dissertation have been formulated in line with the purpose of the study, the aims and objectives of the dissertation and the information obtained during the course of the literature review. The research questions are formulated as under. Research Question 1: What is the importance of after sales service for customers of capital equipment like boilers and turbines provided by small organisations? Research Question 2: what is the role of after sales service in the operations of small firms engaged in supply of such capital goods? Research Question 3: How can small companies engaged in the supply of capital goods use after sales service to improve their performance and growth? 3. Research Methodology 3.1. Available Research Methods It is important to obtain a broad idea on the theory of social research before deciding upon the appropriate research method (Sarma, 2004, p 84). Such understanding will help, not only in the choice of research methods and the conduct of the research assignment, but also in obtaining a holistic perspective of the issue and in approaching the subject with greater maturity Whilst the theory of social research is a vast area, a few important concepts, namely deductive and inductive thinking and positivist and interpretivist epistemology, are taken up here for discussion (Sarma, 2004, p 84). Deductive reasoning is termed as a top down approach and moves from the general to the specific (Thyer, 2001, p 9). Researchers in such circumstances commence by thinking up a theory on the topic of interest and then narrowing such theory into more specific hypothesis that can be tested during the course of research (Thyer, 2001, p 9). Such research entails the collection of observations to address these hypotheses and enables researchers to test hypothesis with particular data in order to confirm or disprove the original theories (Thyer, 2001, p 9). Inductive reasoning on the other hand grows from specific observations to broader theories and is termed as the bottom up approach (Sarma, 2004, p 84). Researchers, whilst engaging in inductive reasoning, commence with particular observations, make efforts to detect patterns, formulate tentative and primary hypothesis that can be explored and thereafter develop general conclusions and theories. Inductive reasoning is more exploratory and open ended, even as deductive reasoning is narrow and concerned with the confirmation of hypotheses (Sarma, 2004, p 84). The epistemology or philosophy of social research can essentially be segregated into positivist and interpretivist streams of thought (Babbie, 2007, p 42). The positivist way of thinking is associated with the scientific approach and assumes that the objective of knowledge should be restricted to the description of phenomena that can be experienced, and that research should be regulated by what can be observed and measured. Positivist researchers follow specific processes and procedures to ensure that observations are accurate, consistent, and verifiable in order to conduct their investigation (Babbie, 2007, p 42). The interpretivist theory however developed largely as a counterpoint and a criticism of positivism. Whilst interpretivist theorists do not reject the positivist dimension of scientific knowledge, they do question its relevance for the study of societies (Babbie, 2007, p 42). Interpretivism assumes that specific phenomena need to be understood in totality, and that positivism, because it collects and analyses data from parts of the phenomena, can miss many important aspects and thus be inadequate in the achievement of comprehensive understanding of issues (Babbie, 2007, p 42). Social research has for many years witnessed debate over the use of quantitative and qualitative methods for obtaining and analysing information (Bryman Bell, 2003, p 54-55). Quantitative methods arise from positivist epistemologies and are concerned with the measurement of numerical data and their appropriate analysis. Quantitative methods continue to be widely used in social research and are felt to be most applicable when the subjects under study are suitable for numerical observation, quantification, and analysis (Bryman Bell, 2003, p 54-55). Whilst quantitative methods continue to be widely used by social researchers, they are found, not just to be inadequate, but also to be inappropriate for the study of research issues that are essentially subjective and incapable of being measured or analysed through numerical quantification and analysis (Davies, 2007, p 139). With much of social phenomena being subjective, multilayered, multidimensional and open to interpretation, quantitative methods of research are felt to be unsuitable for their study and investigation. Qualitative research methods are used to explore attitudes, behaviours and experiences through specific qualitative research methods (Davies, 2007, p 139). Significant discussion and debate has taken place on the topic of research methodology and theories on how enquiries should proceed (Shacklock Smyth, 1998, p 107). Much of such debate has focused on the issue of quantitative v qualitative enquiry (Shacklock Smyth, 1998, p 107). Research experts now appear to agree that both these methodologies have their own specific strengths and weaknesses (Shacklock Smyth, 1998, p 107). Whilst the theory of social research is a vast area, a few important concepts, namely deductive and inductive thinking and positivist and interpretivist epistemology, are taken up here for discussion (Sarma, 2004, p 84). Social research has for many years witnessed constant debate over the use of quantitative and qualitative methods for obtaining and analysing information (Bryman Bell, 2003, p 54-55). Quantitative methods arise from positivist epistemologies and are concerned with the measurement of numerical data and their appropriate analysis. Quantitative methods continue to be widely used in social research and are felt to be most applicable when the subjects under study are suitable for numerical observation, quantification, and analysis (Bryman Bell, 2003, p 54-55). Many opinion polls and marketing surveys are conducted with the use of quantitative methods. They are particularly suitable for political opinion polls and for assessment of mood swings and their impact on voting patterns (Bryman Bell, 2003, p 54-55). Whilst quantitative methods continue to be widely used by social researchers, they are found, not just to be inadequate, but also to be inappropriate for the study of research issues that are essentially subjective and incapable of being measured or analysed through numerical quantification and analysis (Davies, 2007, p 139). With much of social phenomena being subjective, multilayered, multidimensional and open to interpretation, quantitative methods of research are felt to be unsuitable for their study and investigation. Qualitative research methods are used to explore attitudes, behaviours and experiences through specific qualitative research methods (Davies, 2007, p 139). There has been a great amount of discussion and debate on the topic of research methodology and theories of how enquiries should proceed (Shacklock Smyth, 1998, p 107). Much of such debate has focused on the issue of quantitative v qualitative enquiry, namely which could be more scientific and which could actually be the most appropriate (Shacklock Smyth, 1998, p 107). Research experts now appear to agree that both these methodologies have their own specific strengths and weaknesses which should be appreciated and addressed by researchers (Shacklock Smyth, 1998, p 107). The employment of both quantitative and qualitative methods is nowadays known as the mixed method of social research (Todd, et al, 2004, p 34). The use of multiple approaches helps researchers to capitalise on the strengths of these approaches and compensate for their weaknesses. Such studies try to bring together research methods from different paradigms (Todd, et al, 2004, p 34). Mixed methods however have to be applied with care and thought on the suitability of using both methods for the subject under study (Special Issue, 2008, p 141). It is also important for researchers to decide on the aspects of the study that are best served either by quantitative or by qualitative methods and in deciding upon the sequence of use of these two methods. Mixed method research is becoming increasingly popular and is felt to have an answer to the individual weaknesses of quantitative and qualitative approaches (Special Issue, 2008, p 141). 3.2. Sources of Information The data to be obtained for the conduct of a research study primarily depends upon the chosen research method, namely whether it is quantitative, qualitative, or mixed in nature. Obtaining of data must be preceded by a decision on choice of information sources. Information sources are primarily of two types, i.e. primary and secondary information sources (Denscombe, 2002, p 94). Secondary information sources represent the information available on the topic under investigation in the public domain. Such information is by and large prepared by experts and authors who are not involved in the subject under investigation and is available in the form of publications like books, journals, magazines and online publications (Denscombe, 2002, p 94). Secondary information sources are available either in physical or in online form and researchers have to carefully assess their quality, accuracy and relevance before using them for research. Primary information sources on the other hand represent the information obtained directly from the subjects or organisations under study through the conduct of surveys or interviews. Information contained in organisational or personal websites also fall in the ambit of primary information sources (Denscombe, 2002, p 94). Quantitative data is usually required to be obtained when adopted methods of research are positivist in nature. Such data is usually collected through questionnaire surveys or opinion polls by agents of researchers who are uninvolved in the topic under investigation (Bryman Bell, 2003, p 54). Sampling constitutes a very important element of obtaining quantitative data. Samples represent small segments of populations under study whose reactions and responses can be considered to be representative of the broader population (Davies, 2007, p 53). The determination of sample size is an important component of the sampling process. Such choice of samples can be done through various methods, statistical as well as purposive, and are decided by individual researchers (Davies, 2007, p 53). The size of a sample however has a specific bearing on the validity of the sample findings and has to be taken into account at the time of analysis (Davies, 2007, p 53). Qualitative information on the other hand is obtained through techniques like semi structured interviews and focus group discussions that are conducted by expert researchers who are involved in the study (Davies, 2007, p 140). Such interviews and discussions are often lengthy and are thus conducted with limited numbers of respondents. Interviewers usually record such interviews, use a mix of carefully designed open and close ended questions, and watch the physical responses of the respondents to locate hidden nuances and meanings (Davies, 2007, p 140). 3.3. Adoption of Research Method The research issue is complex. It involves a specific segment of industry that suffers from significant constraints but is at the same time expected to satisfy a number of obligations. The requirements of the dissertation call for information to be obtained from two sets of people, namely responsible officials of small companies engaged in supply of capital goods and the customers of such companies. Information from customers can be both quantitative and qualitative in nature. Information from supplying organisations is also likely to be both qualitative and quantitative in nature. Quantitative information will be required to gauge the broad success of such organisations in meeting after sales service obligations, whereas qualitative information will enable the researcher to locater the various issues about after sales service that are of concern to organisations. The researcher has therefore used the mixed method approach, which involves elements of both qualitative and quantitative research, to conduct the investigation for this dissertation. Information is obtained from primary sources, namely officials of a small boiler manufacturing organisation in the UK and its customers. 3.4. Ethics Care has been taken to adhere to the ethical requirements of social research. The principles of informed consent, absence of coercion, and rights of respondents have been strictly followed. All respondents have been explained the purpose of the dissertation and they have consented in writing to their participation in the research. They have also been provided with options to maintain the confidentiality of their personal identities and of their organisations. All respondents have wished to maintain confidentiality of identity. They have also been informed of their right to answer or not to answer particular questions. Care has also being taken to ensure proper acknowledgement of all information sources used in the dissertation. 4. Data and Analysis 4.1. Procurement of data Data has been obtained from three different sources, i.e. (a) from a questionnaire survey of 50 clients of a small boiler organisation, referred to as Best Boilers LLP for the purposes of this dissertation, (b) direct interviews with two customers of Best Boilers, and (c) two officials of the after sales service and marketing departments of the organisation. Appendix 1, 2 and 3 provide details about the information obtained. 4.2. Findings and Analysis Appendices 1, 2 and 3 provide details about the information obtained from the questionnaire survey and the questions asked of the customers and officials of best boilers. It is seen from the results of the questionnaire survey that 60% of the clients surveyed had dealings of less than 2 years with the company and only 10% had dealt with the company for more than 5 years. This is normal because the organisation has been established recently and is just about 7 years old. This information is also corroborated by the response that 80% of the companys customers have bought just one item from the company. The survey reveals that whilst all the respondents require after sales service, more than 50% require to be serviced only once a year and just about 20% require services more than 2 times in a year. The answers on types of after sales service are spread over various needs, but approximately 24% state that they need all types of services including advice, physical support, and supply of spares. The responses on satisfaction with quality

Laws That Contradict

| State Laws That Contradicts Federal Laws| Which One Must We Fallow? | | | State Laws That Contradict Federal Laws Abstract: This Paper explains using proof and some facts from researched sites and articles on the internet using sites like Google as a research source. This also going to show some views that the people have on this subject. We will see information and ideas on this topic (How state Laws Contradict Federal Laws) there all going to be different opinions because we all have different views on this question (Which One Should Fallow.? . I’m here to open your mind and interest you in this subject to see what your opinion is on this. This article will explain you this. You will see 1 article on a situation of wen a state law contradicts a federal law and 2 view of what people think we should do each one of course different. This paper will answer some questions we might ask of or think of. Hope you catch some interest and hope it opens a new perspective to you and yo u get interested in this topic. State Laws That Contradict Federal LawsQuestions we might have and ask in our minds here are some than again this is on some web pages online you can think otherwise you will see examples throughout this report and see why people might say this. Every question will be answered and you will see examples What happens if a state law contradicts the US Constitution or a federal law? What  happens  when a  state  law  conflicts with a  federal  law? If a  state  law  conflicts with a  federal  law  which  law  will prevail? Which should we fallow? In case a person violets one of this laws by doing another what happens?These and more questions can be in our mind and yeah we want an answer to this so I’ll try to a answer these and more. Get ready to learn some stuff we didn’t know. State Laws That Contradict Federal Laws A very important state law that contradicts federal law is the prescribed marijuana. In some st ates they have legalized it for people that have health problems than again what's the point of having a state law that allows you to prescribe marijuana when FBl can arrest you for violating the Federal law.How can they allow it in some states when it’s supposed to be a drug and is prohibited and against all law to have it or consume it? We have seen many issues that have happened when it comes to this like people making fake prescriptions to obtain it and the sale of it. It has been something we have tried to battle against and the police and states try to end but how can they end something when is the own state that’s the approving the legalization. Many people are confused about the legality of medical access to marijuana.First text from online site (First and foremost:  Marijuana, for  any  use,  is illegal under federal law. Even if you live in a state that has enacted legislation or passed a ballot initiative that recognizes marijuana's medical utility y ou are subject to arrest by federal officials for possession or cultivation of marijuana. (Based on this we see that the text is saying that it is illegal under federal law even if u lived in a state where it is legal you would need a ballot or an ID of authorization.I think this is a good way of keeping it from going into the wrong hands but yet there are always ways people forfeit documents and make fake prescriptions to get that Id there should be more ways of verification. ) Federal Laws: The Controlled Substances Act classifies cannabis as a Schedule I drug and defines it as a drug â€Å"with no accepted medical value in treatment. † Despite its long history of use as a medication, cannabis is classified as a â€Å"new drug† and legal access is only possible through an Investigational New Drug Application (IND) issued by the Food and Drug Administration (FDA). This helps to see the medical past of the person asking for the drug even though people use it as a pain reliever they should do this drug for people that have very severe drug issues. What do you think should they give it to any sick person or to the ones that have really severe illnesses? ) State Laws: Beginning in 1978, the states began responding to pleas from the seriously ill for legal access to marijuana for medical purposes. Thirty-four states  have enacted laws which recognize marijuana's medical value.Many of these laws authorized state research programs which would allow citizens to gain legal access to marijuana. Several states developed complicated research programs which gave their citizens limited access to legal supplies of medical marijuana. These programs were short-lived, however. Complex federal regulations and the continuous intervention of federal officials made such programs too difficult for most states to administer. This state law has many different views and sides you can take. Like you can be in favor of allowing it yet you can also be against.So here is t he question which one should we fallow? Based on the supremacy claw if the state law contradicts the federal law you have to fallow the federal law so if we fallow the federal law that means that any patient with severe illness and who passes approbation of his/her application should get the illegal drug than again only if passed investigation (IND: Investigational New Drug Application) What happens if someone violates the law? If state has there different laws and penalties and regulations that occur when violating their terms or abusing there.Reference page Question 1 Pg. 3 http://wiki. answers. com/Q/What_happens_if_a_state_law_contradicts_the_US_Constitution_or_a_federal_law#ixzz26xSIZOoV Question 2 Pg. 3 http://wiki. answers. com/Q/What_happens_if_a_state_law_contradicts_the_US_Constitution_or_a_federal_law#ixzz26xUDqStq Question 4 Pg. 3 http://wiki. answers. com/Q/What_happens_if_a_state_law_contradicts_the_US_Constitution_or_a_federal_law#ixzz26xUDqStq First text in parenthes is http://www. marijuana-as-medicine. org/Federal%20;%20State%20Law. htm

Music Analysis

A motion picture would not appeal to its viewers without the orchestrated sounds within the background that Intently helps draw out the emotions from the audience from watching the movie. Many great movie soundtracks can be overshadowed by the performance of a great actor or even just the motion picture itself. Hardly anyone misses out on giving credit to a great movie or performer but many people do not realize that a great movie and performer is nothing without the soundtracks behind their performances.The reason why the soundtracks to great movies are so important to the film Is because the music that Is played within the movie has the ability to affect the movie In many ways. For example, the sound of an Instrument can emphasize a certain emotion a character is feeling within a specific scene as it is played in the background. In 1998, John Williams orchestrated a soundtrack for the well-known film; â€Å"Saving Private Ryan† that showcased his masterpiece, â€Å"Hymn to the Fallen† within the background of a heartfelt scene of a veteran solider visiting his old friends at a cemetery.The musical style In â€Å"Hymn to the Fallen† Is specified to the particular time of the WI era which essentially puts an emphasis on the sad emotions caused by the tragic number of fallen soldiers of that era. In 1997, James Hornier also constructed the masterpiece, â€Å"Rose† showcased in the great love film, â€Å"Titanic. † This specific track also functions in the background and carries a musical style set to a historical era within the early sass's, but as opposed to â€Å"Hymn to the Fallen† that relates to war, â€Å"Rose† is showcased within a romantic scene that helps he audience feel the emotion of love.The great sound tracks for both movies are responsible for helping the success of each film as they both help generate emotions in each scene. In Williams â€Å"Hymn to the Fallen,† sounds of the violin and orc hestra possess a depressing and sad tone which matches perfectly with emotions that the old man in the scene is feeling as he is visiting his old friends who died in the war. The violins mixed with the sounds of the orchestra carry a slow tempo and is played in the background while the man cries on his friends tomb In reminiscing on times e shared with his old friends.The violin helps portray how the man Is feeling Inside and helps emphasize the depressing feelings that the man Is feeling. Throughout the movie, the violin is also used within the background of sad scenes which shows that the music is associated with the Idea of death and depressing related subjects. The fact that the sounds of the violin and orchestra associate with the idea of death gives the ability to the audience to predict when there is going to be a death or sad scene.It also gives the film the power to tune a specific scene to a deeper level of sad emotions that the film maker Is trying to draw from the audien ce. The war based movie is a greatly praised movie because of the emotions it generates when people watch it. Much of the emotions that are generated from the movie feed off of the violin and other orchestra sounds. Almost a decade later and â€Å"Titanic† is still known to be one of Hollywood greatest love story movies of all time and much of the credit belongs to the soundtrack orchestrated by James Hornier.Hornet's masterpiece era of the early sass's. The track â€Å"Rose,† is played in the background in the regulative most popular scene in the movie Titanic. The scene is a very romantic scene where the main characters, Jack and Rose pretend they are flying as they hold each other's hands on the ledge of the front part of the ship. The sounds of the piano and flute that are played in the song help the audience see that the two main characters are falling in love.Along with the piano and flute, a clarinet and other strings can also be eared that add a deeper emotion and make the scene more affectionate. The sounds of the piano and flute are so constructed to be in tune with each other that the track â€Å"Rose† not only sounds amazing, but it is often referred to as the theme song of the Titanic. Although the films â€Å"Saving private Ryan,† and â€Å"Titanic,† are different, the two films along with the soundtracks are top of the line quality. The sound tracks to the movies help the movies become interesting and very engaging.Music enhances ivies' content and although it was somewhat difficult to focus on the music in the background of these movies due to the highly entertaining content in the movies, the music also kept me interested. I found this experience of watching a movie and listening to background music very enjoyable to do due to the fact that most topics that I write essays on, do not involve me actually doing something enjoyable. The experience was greatly enjoyable and so was writing this paper on two topics that I love, movies and music. Music Analysis A motion picture would not appeal to its viewers without the orchestrated sounds within the background that Intently helps draw out the emotions from the audience from watching the movie. Many great movie soundtracks can be overshadowed by the performance of a great actor or even just the motion picture itself. Hardly anyone misses out on giving credit to a great movie or performer but many people do not realize that a great movie and performer is nothing without the soundtracks behind their performances.The reason why the soundtracks to great movies are so important to the film Is because the music that Is played within the movie has the ability to affect the movie In many ways. For example, the sound of an Instrument can emphasize a certain emotion a character is feeling within a specific scene as it is played in the background. In 1998, John Williams orchestrated a soundtrack for the well-known film; â€Å"Saving Private Ryan† that showcased his masterpiece, â€Å"Hymn to the Fallen† within the background of a heartfelt scene of a veteran solider visiting his old friends at a cemetery.The musical style In â€Å"Hymn to the Fallen† Is specified to the particular time of the WI era which essentially puts an emphasis on the sad emotions caused by the tragic number of fallen soldiers of that era. In 1997, James Hornier also constructed the masterpiece, â€Å"Rose† showcased in the great love film, â€Å"Titanic. † This specific track also functions in the background and carries a musical style set to a historical era within the early sass's, but as opposed to â€Å"Hymn to the Fallen† that relates to war, â€Å"Rose† is showcased within a romantic scene that helps he audience feel the emotion of love.The great sound tracks for both movies are responsible for helping the success of each film as they both help generate emotions in each scene. In Williams â€Å"Hymn to the Fallen,† sounds of the violin and orc hestra possess a depressing and sad tone which matches perfectly with emotions that the old man in the scene is feeling as he is visiting his old friends who died in the war. The violins mixed with the sounds of the orchestra carry a slow tempo and is played in the background while the man cries on his friends tomb In reminiscing on times e shared with his old friends.The violin helps portray how the man Is feeling Inside and helps emphasize the depressing feelings that the man Is feeling. Throughout the movie, the violin is also used within the background of sad scenes which shows that the music is associated with the Idea of death and depressing related subjects. The fact that the sounds of the violin and orchestra associate with the idea of death gives the ability to the audience to predict when there is going to be a death or sad scene.It also gives the film the power to tune a specific scene to a deeper level of sad emotions that the film maker Is trying to draw from the audien ce. The war based movie is a greatly praised movie because of the emotions it generates when people watch it. Much of the emotions that are generated from the movie feed off of the violin and other orchestra sounds. Almost a decade later and â€Å"Titanic† is still known to be one of Hollywood greatest love story movies of all time and much of the credit belongs to the soundtrack orchestrated by James Hornier.Hornet's masterpiece era of the early sass's. The track â€Å"Rose,† is played in the background in the regulative most popular scene in the movie Titanic. The scene is a very romantic scene where the main characters, Jack and Rose pretend they are flying as they hold each other's hands on the ledge of the front part of the ship. The sounds of the piano and flute that are played in the song help the audience see that the two main characters are falling in love.Along with the piano and flute, a clarinet and other strings can also be eared that add a deeper emotion and make the scene more affectionate. The sounds of the piano and flute are so constructed to be in tune with each other that the track â€Å"Rose† not only sounds amazing, but it is often referred to as the theme song of the Titanic. Although the films â€Å"Saving private Ryan,† and â€Å"Titanic,† are different, the two films along with the soundtracks are top of the line quality. The sound tracks to the movies help the movies become interesting and very engaging.Music enhances ivies' content and although it was somewhat difficult to focus on the music in the background of these movies due to the highly entertaining content in the movies, the music also kept me interested. I found this experience of watching a movie and listening to background music very enjoyable to do due to the fact that most topics that I write essays on, do not involve me actually doing something enjoyable. The experience was greatly enjoyable and so was writing this paper on two topics that I love, movies and music. Music Analysis A motion picture would not appeal to its viewers without the orchestrated sounds within the background that Intently helps draw out the emotions from the audience from watching the movie. Many great movie soundtracks can be overshadowed by the performance of a great actor or even just the motion picture itself. Hardly anyone misses out on giving credit to a great movie or performer but many people do not realize that a great movie and performer is nothing without the soundtracks behind their performances.The reason why the soundtracks to great movies are so important to the film Is because the music that Is played within the movie has the ability to affect the movie In many ways. For example, the sound of an Instrument can emphasize a certain emotion a character is feeling within a specific scene as it is played in the background. In 1998, John Williams orchestrated a soundtrack for the well-known film; â€Å"Saving Private Ryan† that showcased his masterpiece, â€Å"Hymn to the Fallen† within the background of a heartfelt scene of a veteran solider visiting his old friends at a cemetery.The musical style In â€Å"Hymn to the Fallen† Is specified to the particular time of the WI era which essentially puts an emphasis on the sad emotions caused by the tragic number of fallen soldiers of that era. In 1997, James Hornier also constructed the masterpiece, â€Å"Rose† showcased in the great love film, â€Å"Titanic. † This specific track also functions in the background and carries a musical style set to a historical era within the early sass's, but as opposed to â€Å"Hymn to the Fallen† that relates to war, â€Å"Rose† is showcased within a romantic scene that helps he audience feel the emotion of love.The great sound tracks for both movies are responsible for helping the success of each film as they both help generate emotions in each scene. In Williams â€Å"Hymn to the Fallen,† sounds of the violin and orc hestra possess a depressing and sad tone which matches perfectly with emotions that the old man in the scene is feeling as he is visiting his old friends who died in the war. The violins mixed with the sounds of the orchestra carry a slow tempo and is played in the background while the man cries on his friends tomb In reminiscing on times e shared with his old friends.The violin helps portray how the man Is feeling Inside and helps emphasize the depressing feelings that the man Is feeling. Throughout the movie, the violin is also used within the background of sad scenes which shows that the music is associated with the Idea of death and depressing related subjects. The fact that the sounds of the violin and orchestra associate with the idea of death gives the ability to the audience to predict when there is going to be a death or sad scene.It also gives the film the power to tune a specific scene to a deeper level of sad emotions that the film maker Is trying to draw from the audien ce. The war based movie is a greatly praised movie because of the emotions it generates when people watch it. Much of the emotions that are generated from the movie feed off of the violin and other orchestra sounds. Almost a decade later and â€Å"Titanic† is still known to be one of Hollywood greatest love story movies of all time and much of the credit belongs to the soundtrack orchestrated by James Hornier.Hornet's masterpiece era of the early sass's. The track â€Å"Rose,† is played in the background in the regulative most popular scene in the movie Titanic. The scene is a very romantic scene where the main characters, Jack and Rose pretend they are flying as they hold each other's hands on the ledge of the front part of the ship. The sounds of the piano and flute that are played in the song help the audience see that the two main characters are falling in love.Along with the piano and flute, a clarinet and other strings can also be eared that add a deeper emotion and make the scene more affectionate. The sounds of the piano and flute are so constructed to be in tune with each other that the track â€Å"Rose† not only sounds amazing, but it is often referred to as the theme song of the Titanic. Although the films â€Å"Saving private Ryan,† and â€Å"Titanic,† are different, the two films along with the soundtracks are top of the line quality. The sound tracks to the movies help the movies become interesting and very engaging.Music enhances ivies' content and although it was somewhat difficult to focus on the music in the background of these movies due to the highly entertaining content in the movies, the music also kept me interested. I found this experience of watching a movie and listening to background music very enjoyable to do due to the fact that most topics that I write essays on, do not involve me actually doing something enjoyable. The experience was greatly enjoyable and so was writing this paper on two topics that I love, movies and music.

The Revolutionary War Wim Klooster s Book Revolutions

Wim Klooster’s book Revolutions in the Atlantic World expresses the deep roots of the revolutionary war period throughout various locations and circumstances. He strives to express the causes, effects, and the political civil war which caused the great uproar in the once colonial lands. This shift in history is noted in Klooster’s book and expanded upon in his chapter entitled â€Å"The Revolution’s Compared.† He notes the various commonalities between the American, French, Haitian, and Spanish American revolutions. Klooster’s organization, sources, and thorough articulation of the revolutionary time period sheds a new light on the causes and effects of revolution on countries, between 1775 and the mid 1800s. Further, Klooster argues that the Revolutions in the Atlantic World were greatly influential on the Atlantic World within their own rights. Klooster aims to center his book around the comparison of the four most important revolutionary wars: â€Å"British North America, France, Saint Domingue, Spanish America.† Further, Klooster argues that these revolutions changed the Atlantic â€Å"beyond recognition† and that the revolutions are best examined through four specific aspects in relation to their personal experiences in politics, their somewhat spontaneous eruption, overtones of civil wars, and their democratic â€Å"bi-products.† The comparative history in Revolution in the Atlantic World is Klooster’s reason for writing the book. He supports this history with the use of

Is The Threat Of International Security - 1141 Words

Is ISIS a threat to international security? ISIS is a threat to international security because they attack, murder, torture and slaughter innocent people, villages and cities. ISIS sees itself as the Islamic Caliphate and controls lots of land in western Iraq and eastern Syria. They also pledge allegiance from different radical Islamic groups around the world. ISIS started from U.S. invasion of Iraq in 2003. Saddam Hussein fighters were left without a job, and they were furious. Al Qaeda chose to capitalize on their anger and established al Qaeda in Iraq, to wage an insurgency against U.S. troops in Iraq (Saddam was secular, but his intelligence and military supporters were able to make common cause with the jihadis of al Qaeda).†¦show more content†¦Ã¢â‚¬Å"By late 2014, the Pentagon was claiming that over 20,000 ISIS supporters had been killed by its air war. If this estimate is remotely accurate, then ISIS should be very badly affected and in retreat from much of the terri tory it holds.†(Par 3). Although many ISIS fighters are being killed from air war, they ve yet to retreat from land where they are getting hit from. â€Å"Fighting the terrorist group ISIS from the air is coming at a high price for US taxpayers — about $11 million per day, according to the latest Defense Department Data. The air war has cost the US about $5.5 billion total since it began in August 2014. The Military Times noted that the daily cost of the war has jumped about $2 million since June.†(Par 12 from Business Outsider). Although the repetitive airstrikes on ISIS may be costly, they are necessary in the fight to let them know we won t stand down and we will keep fighting. â€Å"My testimony today will focus on comparing Al Qaeda and the Islamic State. I argue that Al Qaeda and its affiliates remain a threat to the U.S. homeland, while the Islamic State’s danger is more to the stability of the Middle East and U.S. interests overseas. Much of their rivalry involves a competition for affiliates, with both trying to spread their model and in Al Qaeda’s case to ensure its operational relevance. For now the Islamic State’s focus is primarily on Iraq and Syria and to a lesser degree on otherShow MoreRelatedNational And International Security Threats896 Words   |  4 PagesNational and international security threats are typically perceived as conflict between nations or populations of people and are addressed with military strategies. However, as security is defined as †¦ (Define security) not all threats emanate from nations in conflict. The environment, for example, can threaten the safety of people, and therefore becomes and national security issue. 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